Computer Support Policies

Please be aware that we take all reasonable precautions when working on your computer. However, due to the sensitive nature of computers, it is possible that working on the problem could result in further complications. Clark Consultants cannot be held responsible if such complications occur. Clark Consultants will not be responsible for ANY issues resulting from work performed, if they are not reported within five business days.

If you request a service that takes more than 15 minutes to perform, you will need to leave your computer with us. We cannot say with assurance how long it will take us to work on your computer. Our policy is first come, first serve and by the nature of computer work, we have no idea how long each computer will take to repair. We will give your our best estimate when you drop off your computer and you are always welcome to check on the status of your computer wither by calling the Clark Consultants.

Before taking your computer to the Clark Consultants Service Center, look over the drop-off and pick-up requirements so that you have everything you need when you come and will not have to make a 2nd trip to our office.

Drop-Off Requirements

• Before dropping off your computer, we require that you sit down with an Clark Consultants Consultant while we boot your computer. We will run a quick diagnostic test and discuss the nature of the problem so that we can determine how to best assist you. Please be patient as this takes time.
• The computer hardware has to be in good working condition meaning all hardware components should be functioning.
• A CD-Rom and power supply (power supplies are not required for desktops) are required in order to drop-off your computer. Computers often have to be rebooted several times, which can quickly drain a battery.
• Your computer must be running a supported Operating System and meet our minimum system requirements.
• If we are reloading your Operating System and/or installing software, you must supply either the original "factory pressed " CD and/or the restore CD. You must also provide the license key if required by the software.
• If we are reloading your operating system, you are required to fill out a back-up form. For more information on our back-up policies, please click here.

Pick-Up Requirements

• You must present a photo ID when picking up your computer. For security reasons, we cannot release the computer to anyone other than the person who dropped it off.
• Please be prepared to spend a few minutes with us when picking up your computer. Before taking possession of your computer, you must sit with an Clark Consultants Consultant while we boot your computer to ensure you are satisfied with the work performed.